Bangladesh Taka Remittances Customer Charter
Our commitment to you is:
Before agreeing to undertake a transaction we will provide you with:
- The total fee that you, the sender, will be charged by us for the transaction. If we believe that the person to whom you send the money may also have to pay a fee, then we will tell you.
- The exchange rate that we will apply to your transaction.
- Information on where the person should collect the money from and what they have to do, if it is to be made available in cash.
- An indication of when the funds will be available at the organisation to which you are sending the money.
- When the money will be available for the person to whom you are sending it and whether this time scale is definite or the best estimate that we can make.
- Information on cancellation procedures and any charges for cancelling or amending a transaction.
Upon completion of a transaction we will provide you with the following in writing:
- A transaction reference number that is unique to your payment.
- Confirmation of the exact amount we are sending for you.
- The fees that you have paid to us for this service.
- The estimated amount that your beneficiary will receive and the currency that the money will be paid/credited in.
- The exchange rate that has been applied to your transaction.
- Information on where the person to whom you are sending the money can collect it or confirmation of the bank to which the money has been sent
- In the case of cash collection, what the beneficiary has to do in order to collect the money.
If you have an enquiry after the transaction has taken place, we will advise you of:
- The procedure to follow if you need to query a transaction. We will advise you how long it will take us to provide an answer or an update.
