Frequently asked Questions
Frequently asked Questions
First you will have to register via the App or the Online Portal. We will then send you a link asking you to download ID-PAL and provide us with your ID and Proof of Address for verification. Once you have been approved you will receive a confirmation that your account is active and available to use.
We use ID-PAL to verify your Proof of Identity and Proof of Address. These documents are checked against the Government database and are stored by Sonali Bank (UK) Ltd fully compliant with GDPR.
There could be 2 reasons for this, either the ID-PAL link has expired due to security reasons or there is an issue with the link you have received. Please get in touch and ask for a new ID-PAL link. If you wish you can send us your documents via email, post or even present them to us over the counter.
Ensure the picture you are taking is within the guidelines showing on screen.
We can re-send the link to your email or send it to you via text message if you prefer.
No, for remittances you must provide a residence permit card if you have a Bangladeshi Passport.
No, a driving license can only be used either as a proof of ID or Proof of Address but not as both.
We accept Bank Statements, Utility Bills, Council Tax Bills, Pension Letter and HMRC Letters. These must be dated within the last 3 months.
Use the ‘Contact Us’ option to in the menu instead to upload your Proof of Address
Your application needs to be reviewed by a member of staff at Sonali Bank (UK) Ltd. Currently the customer department is only open Mon – Friday 10.30am – 4.30pm.
Personal Account FAQ’s
Select ‘My Account’ on your App or on the Online Portal.
Select ‘My Transactions’ on the App or the Online Portal. You can find this on the Home Screen or in the Menu on the top left of your screen.
You can find your remaining limit under the Remittance Dashboard on your Home Screen.
Select ‘New Beneficiary’ from the Home Screen and fill in the details of your beneficiary.
Type the name of the bank and then select ‘Show All Results for…’ and scroll to find the required branch. You could also try searching for the branch name instead.
Select ‘New Beneficiary’ fill in the details and make sure to include the beneficiary’s’ mobile number and select ‘Next’. Then choose the beneficiary’s chosen Sonali Bank Branch and select ‘Beneficiary is a ReadyCash Customer’.
This will create that beneficiary as a ReadyCash customer.
The beneficiary details must be checked by a member of staff of Sonali Bank (UK) Ltd.
This is the initial limit we provide to all our customers at registration.
Send a request by selecting the ‘Increase Payment Limit’ button on the Home screen of the Remittance Portal. Then under your logged case, in the ‘Write a Comment’ section please attach your Proof of Income. This could be a recent payslip or a bank statement. Please note that you may be requested to provide more details to carry out the necessary checks.
You can amend your details by selecting ‘My Account’ and clicking on the edit (pencil).
Select ‘Make Payment’
Yes, you may choose to pay with your Credit Card
There may be a cash advance fee.
Before you add in your payment card details, you will be shown the Exchange Rate that will be applied to your transaction. You can see the rate on the home page of the Remittance App/Portal or on sonali-bank.co.uk.
The rates will fix when Sonali Bank (UK) Ltd receives notice of funds in its bank account.
£2.00 for up to £200; 1.5% will be charged for remittances up to £3,000; and a £45.00 flat rate for remittances over £3,000.
The max you can send over the App and Portal is £3999. But this will also depend on your limit, you can check your remaining limit in the dashboard on the home screen of your Remittance App/Portal.
This limit is set by our card payment provider.
Select ‘Contact Us’, upload your Source of Funds (Bank Statements of last 3 months) and inform us of how much you would like to transact. We will then contact you to arrange for a secured wire transfer.
Yes, Sonali Bank (UK) Ltd is the only Bangladesh Bank that is FCA and PRA regulated.
This will clear almost immediately.
Every transaction is converted from GBP to BDT, to ensure that the customer does not lose out we always round up to the nearest Taka.
This will be released almost immediately within the hours of 9:30am to 5:00pm.
As long as the Taka is below 5 Lakh, the incentive will be added automatically. If the value of your remittance is over 500,000 BDT, documents will need to be submitted to the Beneficiary’s Bank. For more information click here.
This will be added instantly as soon as they receive their remittance.
They will need to take the Voter ID along with the ReadyCash Pin we provide you.
No, only from Sonali Bank Limited, Bangladesh. There are able to choose from the 1213 SBL Branches in Bangladesh.
Unfortunately, this is not possible, our system is now automated in order to process the transactions quickly.
Please get in touch and provide us with your account details (Full Name & Customer ID) and your bank statement as evidence, in order for us to investigate further.
Please get in touch and provide us with your account details (Full Name & Customer ID) in order for us to investigate further.
Please get in touch and provide us the Payment Number, for us to investigate further.
The PIN number is generated for all remittance transactions. If you have remitted to an account please ignore the PIN number.
Please get in touch with your query and the Payment Number.
First you must have added the Beneficiary, by selecting ‘New Beneficiary’ from the home screen of the App/Portal.
When making a payment, start typing the first few letters of the name and then select the Beneficiary from the drop down list.
We update our rates numerous times a day to provide you with the most competitive rates. There may be a few seconds delay during the sync of the rates on the App/Portal, On-line and TV. What you see on your App/Portal is the most recent Exchange Rate.